If you wish to register a complaint, please contact us:
In writing:
Write to The Compliance Officer, pi financial ltd, Morfe House, Belle Vue
Road, Shrewsbury, SY3 7LU.
By phone:
Telephone 01743 282222.
By fax:
Fax 01743 282228
By email:
emma.goldsmith@pifinancial.co.uk
What you need to provide
If you have not already done so, it would assist our investigation if you could provide:
•A clear description of your concern or complaint
•Any suggestions you may have as to how you would like us to resolve it.
•Copies of any relevant documents
Financial Ombudsman Service (FOS)
If you cannot settle your complaint with us, you may be entitled to refer it to the
Financial Ombudsman Service (FOS). FOS is an independent adjudicator who can investigate
and make decisions about unresolved disputes. Their contact details are as follows:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0300 123 9 123
Fax: 020 7964 1001
www.financialombudsmanservice.org.uk
Please note that, if you wish to refer your complaint to FOS, you must do so within 6 months
from the date of our final response.